![]() ![]() You can choose to unzip the file wherever you want provided that the path is made up of any of the following regular expression characters: The installation path must not include any whitespace characters. Learn more about Software distribution in this page.ĭownload the Neolane Spam Assassin (Windows Installation) (2.0) file (neolane_spamassassin.2.0.zip).Ĭopy this file onto the Adobe Campaign server then unzip it. Integrate SpamAssassin into Adobe CampaignĬonnect to the Software distribution portal using your user credentials.To install and configure SpamAssassin on Windows to enable integration with Adobe Campaign, apply the following steps: However, it is possible that the mail servers of internet providers or online mail servers still consider the messages sent by Adobe Campaign as undesirable.ĭeploying SpamAssassin and its modules in Perl requires Adobe Campaign application servers equipped with internet access via a HTTP connection (TCP/80 flow). Using SpamAssassin in Adobe Campaign provides an indication on the possible behavior of mail servers which use SpamAssassin when they receive email sent by Adobe Campaign. This update is the responsibility of the server administrator hosting SpamAssassin. These rules therefore have to be updated at least once a day in order for your SpamAssassin installation and its integration into Adobe Campaign to be fully functional and to guarantee the relevance of scores assigned to your deliveries before sending. The qualification of emails as undesirable by SpamAssassin is based entirely on filtering and scoring rules. Network administrators are responsible for adapting them to their company’s needs. Score attribution and message qualification are based exclusively on the configuration of SpamAssassin options and on filtering rules. The deployment and integration of SpamAssassin as described in this chapter are based on default software installation, as are filtering and scoring rules, which are those provided by SpamAssassin without any alterations or optimizations. To do this, SpamAssassin must be installed and configured on the application server(s) of Adobe Campaign and requires a certain number of additional Perl modules to operate. In conjunction with this software, Adobe Campaign can assign a score to emails and determine whether a message is likely to be deemed undesirable before delivery is launched. SpamAssassin is a piece of software designed to filter undesirable emails. To learn more about the different deployments, refer to the Hosting models section or to this page. For example, to access the server and instance configuration files. Warning: Must be enabled on SpamAssassin server.Some configurations can only be performed by Adobe for deployments hosted by Adobe. Step 3: Click on Configure button and enter IP or hostname of your SpamAssassin server and port number of SpamAssassin serviceĪdditionally you can check “ Teach” You can teach SpamAssassin, when mail was manually marked as spam to improve quality of spam recognition. Then click on Activate button and LiveAgent will automatically restart Emails marked as spam can be still found in the tickets marked as spam. Step 1: To activate SpamAssassin plugin navigate to Configuration>Plugins>SpamAssassin integrationīefore you activate this plugin, please make sure, that SpamAssassin is installed on your server. You can also use the SpamAssassin plugin directly in your LiveAgent which you can set up in Configuration > System > Plugins and configure it to use some external server where the actual SpamAssassin service is configured so before a ticket is created from an email in LiveAgent the email will go through that external SpamAssassin service and if the email is recognized as spam a ticket marked as Spam will be created in LiveAgent. Additionally, it is possible to install SpamAssassin on your server. ![]() Marking a ticket as spam is the job of the mail server by which the email is received. Standalone installation of LiveAgent software doesn't have any spam filter by itself. For cloud-hosted accounts, check this article instead. ![]() ![]() This article is valid only for self-hosted LiveAgent licenses. ![]()
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